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TERMS & CONDITIONS

By submitting your deposit and attending any of our services, you acknowledge and agree to the following terms and conditions:

 

1. Cancellation and Rescheduling Policy for Private Ceremonies and/or Retreats

A cancellation or rescheduling is defined as any instance in which you are unable to attend a ceremony and/or retreat or need to request a change to your confirmed date. The following terms apply:

  • Cancellations and rescheduling made more than 3 weeks before the ceremony and/or retreat:

    • A €100 non-refundable fee applies to all cancellations or changes, unless other agreements are arranged.

  • Cancellations and rescheduling made within 3 weeks before the ceremony and/or retreat:

    • Participants are required to pay 50% of the total cost or may reschedule for a fee of €200.

    • Exceptions: If a replacement is found (either by the client or by KRAKTI), cancellation and rescheduling fees may be waived.

  • Cancellations and rescheduling made within 1 week before the ceremony and/or retreat:

    • Participants are required to pay 100% of the total cost or may reschedule for a fee of €500.

  • Right to Discontinue:

    • Both parties reserve the right to discontinue proceeding with the ceremony and/or retreat after the first online preparation meeting.

    • If this decision is communicated within 12 hours after the preparation session, the client will only be charged €150.

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2. Cancellation and Rescheduling Policy for Short-Duration Services (2 Hours or Less)

  • Cancellations and rescheduling made within 12 hours before the service start time:

    • Participants are required to pay 50% of the service cost.

  • Cancellations and rescheduling made within 8 hours before the service start time:

    • Participants are required to pay 100% of the service cost.

  • A €50 non-refundable fee applies to all cancellations or changes, regardless of the time frame or circumstances, unless other agreements are arranged.
     

3. Cancellation or Rescheduling by KRAKTI

  • In the event that KRAKTI cancels or reschedules a ceremony and/or retreat, participants may choose to reschedule their service or receive a full refund of their payment.

  • KRAKTI does not reimburse any additional costs incurred by participants (e.g., travel expenses).
     

4. Code of Conduct

  • KRAKTI reserves the right to remove participants from its premises for disrespectful behavior toward other participants, staff, or the property.

  • The determination of what constitutes disrespectful behavior is at the sole discretion of KRAKTI staff. In most cases, participants will receive a verbal warning before removal.
     

5. Truthful Disclosure

  • Participants are required to complete all forms truthfully. Failure to do so may result in denied access or removal from the premises.


6. Liability Disclaimer

  • KRAKTI and its staff are not liable for any injuries sustained during ceremonies, retreats, or other activities.

  • KRAKTI and its staff are not liable for any damage to or loss of personal belongings during ceremonies, retreats, or other activities.


7. Privacy Clause

  • All personal information provided by participants will be kept confidential and used solely for the purposes of facilitating the ceremony and/or retreat. KRAKTI adheres to strict privacy and data protection standards.


8. Policy Precedence

  • In the event of discrepancies between communicated policies, the policies outlined on this webpage shall take precedence.

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